Free Plugin Support
Route free users to WordPress.org support forums and public docs for Contact Form 7 setup and basic plugin questions.
Support
Support structure for AutoSheets free users, Pro buyers, and agency customers.
Keep support expectations clear from day one so plugin growth does not turn into inbox chaos.
Pro Support
Pro users get priority support within 24 hours via email for setup, upgrades, sync logic, and integration troubleshooting.
Commercial / Agency Support
Reserved for 5-site and unlimited buyers who need help across multiple client installs or larger operational workflows.
Response Targets
Free support target: 48 hours. Pro support target: 24 hours. Track first response time, resolution time, and ticket volume weekly.
Common Issues
Typical issues include Apps Script deployment mistakes, webhook URL errors, plugin detection problems, and Google authorization failures.
What To Include
WordPress version, PHP version, form plugin name, Activity Log error, screenshots, and the steps already attempted.